Delivery

Despatch

All orders placed before 4pm (Monday-Friday GMT) will be despatched the same day (for items in-stock).

Orders placed outside this time will be despatched on the next working day.

UK Delivery

We use Royal Mail & UPS as our primary UK delivery partners.

Please note due to the current pandemic Royal Mail + UPS delivery times may be longer than the times stated above/below depending on the volume of parcels at your local depot.

Delivery Service	Estimated Delivery Time (Days)	Cost
Royal Mail 48	Usually 3 to 4 days	FREE
Royal Mail 24	Usually 1 to 2 days	1.50
UPS	Usually 1 Working Day	4.95

International Delivery

All our international deliveries are sent via UPS. The rate charged is dependent on the weight of your parcel, you can see the total weight of your order on the CART page and the relevant delivery charge (below) will be shown on the CHECKOUT page.

Delivery Country	Up to 1kg	Up to 2kg	Up to 3kg	Up to 4kg	Over 4kg
Australia	26.95	32.95	37.95	41.95	45.95
Canada	22.95	26.95	29.95	34.95	38.95
Hong Kong	26.95	32.95	37.95	41.95	45.95
India	28.95	36.95	42.95	48.95	53.95
Japan	26.95	32.95	37.95	41.95	45.95
New Zealand	28.95	36.95	42.95	48.95	53.95
Qatar	28.95	36.95	42.95	48.95	53.95
Russia	25.95	30.95	34.95	38.95	42.95
South Africa	26.95	32.95	37.95	41.95	45.95
United States**	22.95	26.95	29.95	34.95	38.95

European Delivery

Unfortunately we are no longer able to supply countries in the European Union due to the current complexities with VAT.

Sales to the EU from the UK (and vice versa) now have to have the appropriate VAT rate charged for each country of delivery and as such we would have to register and maintain VAT records for an additional 27 territories. The alternative is to send our goods without charging VAT and let the couriers charge and collect import duties upon delivery. This often results in additional fees (couriers admin fees) which vary depending on courier / Country.

We feel it is not fair for any of our customers to purchase products from us not knowing the true final cost and as such have taken the hard decision to suspend our European business until such time as we can provide our customers with a true final purchase price including all taxes and admin fees.

The EU is in the process of setting up a One Stop Shop (OOS) which is due to start in on the 1st July 2021 - this would allow us to charge our European customers their local VAT rate whilst only having to register with one EU Country for VAT purposes.

** We are in the process of updating our deliveries to the USA. Unfortunately at this time we cannot offer a service to all parts of America. We are unable to offer shipments to postcodes in the UPS 'Extended Surcharge Area', this is due to an additional £20 fee charged by UPS for remote delivery locations.

Once your order has been sent from our UK Distribution centre you will receive an e-mail confirming despatch.

All international orders are tracked and signed.

All UK orders use Royall Mails new barcode system which notifies us once delivery has been made.

In the rare event you do not receive your delivery within the time specified above please contact us no later than 14 days after despatch and we will raise a case with the selected courier.