Delivery

Despatch

All orders placed before 3pm (Monday-Friday GMT) will be despatched the same day (for items in-stock).

Orders placed outside this time will be despatched on the next working day.

UK Delivery

We use Royal Mail as our primary UK delivery partner, but also offer an optional Next Day service via DHL for an additional fee (see below).

Please note due to the current pandemic all delivery times may be longer than the times stated above/below depending on the volume of parcels at your local depot.

Delivery Service	Estimated Delivery Time (Days)	Cost
Royal Mail 48	Usually 3 to 4 days	FREE
Royal Mail 24	Usually 1 to 2 days	1.50
DHL Next Day	Usually Next Day	4.95

International Delivery

All international delivers (outside of the EU) are sent via DHL Express. The rate charged is dependent on the weight of your parcel, you can see the total weight of your order on the CART page and the relevant delivery charge (below) will be shown on the CHECKOUT page.

Unfortunately at this time we cannot offer a service to all parts of the Countries listed below. We are unable to offer shipments to postcodes in the 'Remote Surcharge Areas', this is due to an additional £18 fee charged by our courier for remote delivery locations. Please contact us to check your postcode / zipcode prior to placing an international order.

Delivery Country	Up to 1kg	Up to 2kg	Up to 3kg	Up to 4kg	Over 4kg
Australia	27.95	31.95	34.95	38.95	45.95
Canada	24.95	28.95	31.95	34.95	37.95
Hong Kong	27.95	31.95	34.95	38.95	45.95
India	27.95	31.95	34.95	38.95	45.95
Japan	27.95	31.95	34.95	38.95	45.95
New Zealand	27.95	31.95	34.95	38.95	45.95
Qatar	27.95	31.95	34.95	38.95	45.95
Russia	27.95	31.95	34.95	38.95	45.95
South Africa	27.95	31.95	34.95	38.95	45.95
United States	22.95	24.95	27.95	29.95	31.95

European Delivery

All EU shipments are via DHL Economy Select. Please be aware that DVD + Blu-Rays have a 0% import Duty, but you will be required to pay VAT at your local rate and/or a courier admin fee when importing products from Deff into your Country.

Delivery Country	Cost
Austria	20.95
Belgium	16.95
Bulgaria	21.95
Croatia	21.95
Czech Republic	21.95
Denmark	20.95
Estonia	21.95
France	18.95
Germany	18.95
Greece	21.95
Guernsey	17.95
Hungary	21.95
Ireland	16.95
Italy	20.95
Jersey	17.95
Latvia	21.95
Liechtenstein	22.95
Lithuania	21.95
Luxembourg	16.95
Netherlands	16.95
Norway	22.95
Poland	21.95
Portugal	20.95
Romania	21.95
Slovak Republic	21.95
Slovenia	21.95
Spain	20.95
Switzerland	22.95

Once your order has been sent from our UK Distribution centre you will receive an e-mail confirming despatch.

All international orders are tracked and signed.

All UK orders use Royall Mails new barcode system which notifies us once delivery has been made.

In the rare event you do not receive your delivery within the time specified above please contact us no later than 14 days after despatch and we will raise a case with the selected courier.