FAQ


My Account

Registering is easy you can either register Here now or wait until you're ready to order and complete the registration form on our checkout page.

We've all been there, ticked a checkbox and been bombarded with e-mails almost daily once we have done so.

On Deff we understand how precious your time is so we only send out one newsletter e-mail every Friday. 

You can easily manage your Newsletter settings here.

Once you are logged into deff.com simply visit your Account Page

From here you can update all of your information including your delivery address as well as change your password.

We are fully compliant with the Data Protection Act so your personal details will always be kept safe! For more information please check out our Privacy Policy here.

Orders

We despatch all orders placed before 4pm (Mon-Fri) on the same day. If you order after 4pm your order will be despatched on the next working day.

You will receive an e-mail from us confirming your order has been despatched and you can also view the status of your order in your Order History page on deff.com

If your item was in-stock when you checked out you should receive your order in the following time scale depending on the delivery service you selected:


Delivery ServiceDelivery Time (Estimated Days)
UK Royal Mail 482-3 Days
UK Royal Mail 241-2 Days
UK UPSNext Working Day
Europe International Tracked3-5 Days
Worldwide International Tracked5-9 Days


Our standard (Royal Mail 48 Tracked) UK Delivery service is FREE!

For alternative delivery choices please check out our Delivery Information by clicking here

Please check our DELIVERY page for the most up-to-date list of Countries we ship to. 


We accept all major debit & credit cards including Visa, Mastercard and American Express.

Unfortunately we no longer accept PayPal due to the high processing fees.

Products

In Stock - This means we currently have that item in stock and if you was to place an order before 4pm (Mon-Fri) we would despatch it the same day.

The only exception to this is for "Pre-Order" products which we have in stock before their official release date. These will be held until 2 working days prior to release date at which point our warehouse team will despatch them to ensure you receive your product(s) on day of release.

Out Of Stock - This is for products that are currently out-of-stock in our warehouse (but we usually get them back into stock within 3-4 days). For any product that is out-of-stock you can also request to be notified (using the "Please notify me when this product is back in stock" link on that products page)

Coming Soon - These are products that haven't been released in the UK yet (Future Releases), but you can pre-order them now and they will be despatched so that you receive them on their official release date. You can view all Pre-order titles here and on each titles product page it will show you the date that title is being released.

No, all our products are sourced directly from the Studios and independents here in the UK. We only supply brand new sealed stock.

All our images on Deff mainly focus on the product sleeve (i.e we crop off the Amaray Case) - this can be perceived as looking like a slip case. 

Most studios will have a slip case on their major releases for the first initial manufacturing run, after that stock has sold through they will revert to a normal amaray case (i.e no out slip case). Unfortunately both versions have the same product code and barcode so it is impossible to know when the change happens. However if it is important to you please message us on the contact form and we will gladly check what version is currently in stock in our warehouse.

Very Carefully!

Our warehouse team is the best on the planet! - I know a bold statement but they truly are. Every product that goes through Deff is checked at four stages before it is even sent to our customers:

(1) Goods In - When we first receive it from the studio (manufacturer)

(2) Filing - When it is filed away in our warehouse

(3) Picking - When it is picked for your order

(4) Despatch - When it is finally packed and despatched to you.

With fragile items like steelbooks and boxsets we add extra protection and ensure that we have done all that is possible to protect your piece of entertainment media's journey through the UK/International postal systems.


No problem, just ask.

Please use the Contact Us form and message us anytime.

If it's still available our buyers will hunt it down and source it for you.