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Who we are
Thanks for using our site.
By using our Site(s), you are agreeing to these terms. Please read them carefully.
Deff.com is operated by Deff Ltd Company No 06875225.
We are registered in England under company number 06875225 and with our registered office at 9 St. Georges Yard, Farnham, England, GU9 7LW. VAT number GB 205 9230 31.
Registration
You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity
You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at admin@deff.com or by updating your information via the My Account section of our site(s)
Privacy Policy
We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.
Security
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
All information provided by you will be treated securely and strictly in accordance with the General Data Protection Regulation (GDPR).
Orders
All orders are subject to acceptance and availability. If in the unlikely event the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
Cancellation & Returns
Where you have purchased the goods as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any order completed with us within 14 days from the day on which you acquire physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (i.e by using the return request form via the order history in your account menu) of by contacting us using the 'Contact Us' link in the footer on Deff.com).
Please ensure that the items you are returning are unopened and in any original packaging. Media such as 4K-UHD, Blu-Ray and DVD need to be in pristine condition with any retails seals unbroken.
We will refund using the same means of payment as you used for the initial transaction no later than 5 days after the day we receive your return.
Please note that all return postage costs are your responsibility unless the reason for return is we have supplied incorrect goods. If you have returned the Goods to us because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. However please note we cannot accept liability for an Item as faulty until it has been returned to us and we have had an opportunity to inspect it and confirm that it is faulty.
In the event a returns request is due to us supplying an incorrect item we will provide a pre-paid returns label via e-mail.
Pricing
All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).
If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Eligibility to Purchase
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Copyright
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
Third Party Links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, neither for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
Conclusion
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
