Terms & Conditions

Who we are

Thanks for using our site.

By using our Site(s), you are agreeing to these terms. Please read them carefully.

Deff.com is operated by Deff Ltd Company No 06875225.

We are registered in England under company number 06875225 and with our registered office at 9 St. Georges Yard, Farnham, England, GU9 7LW. VAT number GB 205 9230 31.

Registration

You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity

You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at support@deff.com or by updating your information via the My Account section of our site(s).

Privacy Policy

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

Security

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

All information provided by you will be treated securely and strictly in accordance with the General Data Protection Regulation (GDPR).

Orders

All orders are subject to acceptance and availability. If in the unlikely event the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we dispatch the goods to you or commence the services, whichever is the later.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Payment

All orders are charged to your chosen payment method (ie Card / Paypal) upon completion of checkout including pre-orders.  

Returns

Where you have purchased the goods as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to return any order completed with us within 14 days from the day on which you acquire physical possession of the goods. 

To exercise the right to return, you must inform us of your decision to return by a clear statement (i.e by using the return request form via the order history in your account menu) of by contacting us using the 'Contact Us' link in the footer on Deff.com).

Please ensure that the items you are returning are unopened and in any original packaging. Media such as 4K-UHD, Blu-Ray and DVD need to be in pristine condition with any retails seals unbroken.

We will refund using the same means of payment as you used for the initial transaction no later than 5 days after the day we receive your return. 

Please note that all return postage costs are your responsibility unless the reason for return is we have supplied incorrect goods.If you have returned the Goods to us because they are faulty or mis-described, we will refund the price of the goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. However please note we cannot accept liability for an Item as faulty until it has been returned to us and we have had an opportunity to inspect it and confirm that it is faulty. Loose discs are a common issue within the video industry and as such are not classified as a faulty product. 

In the event a returns request is due to us supplying an incorrect item we will provide a pre-paid returns label via e-mail.

Cancellation before despatch

You can cancel and order before it has been despatched as long as it is not reached the picking stage of the order process, for example pre-orders for forthcoming releases. 

Please contact our Customer Services team to initiate a pre-despatch cancellation (Monday to Friday 9am - 4pm GMT).

All pre-despatch cancelations will receive a refund equal to the original order value minus the payment processing fee which we are charged by our payment partner:

Debit/Credit Cards: (UK) 1.4% + 20p

Debit/Credit Cards: (Non UK) 2.9% + 20p

Delivery

All UK deliveries are sent via Royal Mail 48 as standard, upon checkout you have the option to upgrade to a faster service i.e Royal Mail 24 for an addition fee (our current delivery fees are displayed on the checkout page and our Delivery page).

We accept no responsibility for any lost parcels that are the result of a redirection instruction to a non secure location from a customer to the courier. i.e Please leave in a safe place etc. We are completely responsible for all normal deliveries to an individual whether that be a person at your address or a neighbour.

Please note Royal Mail do not guarantee their delivery times on any of the services they provide and as such we cannot be held responsible for any deliveries that take longer than expected.

We do guarantee that if you place your order before 3pm Monday to Friday (Excluding Bank Holidays & Pubic Holidays) and that item is in stock (as shown on the stock status on the product page) we will despatch your order the same day (Excluding pre-orders before official release date).

Lost Parcels - If you have not received your order within 10 days UK | Rest of the World within 21 days please contact our Customer Services team who will start a security investigation with the relevant courier.

We are unable to issue a refund for lost parcels until 14 working days (UK) or 25 working days (Rest of the World) have passed since day of despatch. All UK orders have tracked delivery confirmations from Royal Mail (We receive a tracking number for your parcel and a confirmation of when that parcel has successfully been delivered - unfortunately this does not include step by step details of where your parcel is at every stage of its journey.)

All International orders are sent via DHL Tracked & Signed, should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

In the very rare event of multiple separate deliveries being lost to the same address/account we reserve the right to close and or suspend that account in order to protect the competitive pricing we offer our customers until such time as a full security investigation has been carried out by the courier in question and a more reliable service/solution found.

Unfortunately despite the excellent team we have working here at Deff ensuring your order is picked, packed and passed to our courier(s) perfectly every time, its the last part of that process - "The delivery company" that we have little to no control. We are constantly reviewing our delivery options to try to find that balance of value-for-money with good service. Please check our Delivery page regularly for our latest delivery services & prices.

All orders outside the UK will incur a delivery charge as set out on our Delivery page, if for any reason an order is received for delivery outside the UK without a delivery charge, we will cancel the order and issue a full and immediate refund.

Pricing

All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).

If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Eligibility to Purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Copyright

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

Third Party Links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, neither for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.